FAQ

Q: How do I reschedule my appointment?

A: Rescheduling is different depending on your state, and your appointment type (in-lab or concierge).

If you’ve booked an in-lab appointment, you can contact BioReference Labs to reschedule. In-lab appointments allow walk-ins, so you don’t need to book another visit unless you choose to do so.  

If you’re in New York State and have booked a concierge appointment, please reply to the email that reached out to schedule your initial appointment.

If you’re outside of New York State and have booked a concierge appointment, please contact Getlabs directly to reschedule. 

Q: Do I need to schedule an in-lab appointment?

A: No. BioReference Labs accepts walk-ins during normal business hours, usually with a minimal wait. Be sure to bring your photo ID and use the code CM645 when you arrive.

Q: Does VerifiedMD accept insurance?

A: VerifiedMD does not submit claims or provide paperwork for insurance purposes at this time. 

Q: Are my VerifiedMD screenings covered by my FSA or HSA?

A: No, we are not accepting FSA or HSA payment methods or providing itemized receipts at this time.

Q: How soon can I schedule a concierge appointment?

A: If you are located in New York State, then you will receive an email from our BioReference team to schedule after you have submitted your patient intake form. Please be sure to check your junk inbox if you do not receive an email.

If you are outside of New York State, then you will receive a text and email from our Getlabs phlebotomy team to schedule after you have completed your patient intake form, which will be emailed with your order confirmation.  

If you would like to get tested quickly, BioReference accepts walk-ins at any location without an appointment – wait times are generally very short. Be sure to bring your photo ID and use the code CM645 when you arrive. 

Q: Where do I send information about my symptoms?

A: If you are experiencing symptoms, we recommend you seek screening and treatment through your primary care provider.

Q: Can I change my appointment type (concierge or in-lab) after I make a purchase?

A: No, once we receive your payment you cannot change the type of appointment you selected. 

Q: How will I be tested? 

A: A professional phlebotomist will collect a blood and urine sample, either at a BioReference testing location or through a mobile phlebotomy concierge service. You do not need to fast prior to your appointment, but please be sure to hydrate accordingly. 

All samples are tested through BioReference Laboratories.  

If you are in New York State, your mobile phlebotomy provider is BioReference. If you outside of New York State, your mobile phlebotomy provider is Getlabs. 

Q: Why am I getting messages from BioReference?

A:  BioReference is our laboratory partner.  

If you scheduled an in-lab appointment at a BioReference Lab near you, they will send confirmation. 

If you’re in New York State and have scheduled a concierge service appointment, BioReference will email you to schedule your appointment.  

Q: Why am I getting messages from Getlabs? 

A:  Getlabs is our concierge phlebotomist service provider for all areas outside New York State. They will send a text and an email to schedule your appointment after you’ve made your purchase.

Q: Can I choose which STI(s) I’m tested for? 

A: VerifiedMD screens everyone for the same STDs based on recommendation and guidance from a nationally trusted infectious disease expert: Chlamydia, Gonorrhea, Syphilis, HIV, Hepatitis B, Hepatitis C.

Q: What do I need to have or prepare for testing?

A: Both concierge and in-lab testing require valid photo ID. You do not need to fast prior to your appointment, but we do collect a urine sample – please hydrate accordingly.  

Q: When will I get my shareable VerifiedMD badge? 

A: If all your results come back within normal limits, you will be notified that your badge is ready to share from your account dashboard.  

Generally, results come back after 3-5 business days. We’ll notify you when your results are ready.   

Q: How long is my badge valid? 

A: Your badge will remain active for one year from the date of your test. However, we recommend testing more frequently (on a quarterly basis). 

Q: Can other people use or share my badge after I’ve sent it to them?

A: When you choose to share your badge, you will be issued a unique URL that will expire 12 hours after being shared. The person you share it with cannot share that link with anyone else.

Q: Can I access or look at other user’s badges?

A: No, you can only see a user’s VerifiedMD Badge if they send it to you directly via unique URL. That unique link is not shareable.

Q: If someone sends me a VerifiedMD Badge, what does that mean?

A: A VerifiedMD Badge means that the person who sent it to you has tested within normal limits for six commonly transmitted STDs (Chlamydia, Gonorrhea, Syphilis, HIV, Hepatitis B, Hepatitis C).  All VerifiedMD tests are administered by phlebotomists and all samples screened by a nationally trusted laboratory, BioReference.

Q: When will I receive my test results? 

A: Generally, results come back after 3-5 business days. We’ll notify you when your results are ready. 

Q: What if I test positive for an STD? 

A: If any of your results come back positive, you will receive a follow-up call from a Wheel Provider Group clinician to discuss.  You may not recognize the number, so be sure to answer calls from unknown numbers in the days following your appointment.

We recommend that you share your results with your primary care physician to seek treatment. Once you have been treated, you can schedule another panel using a discount code that we will send to you via email.

If you’re currently experiencing symptoms, we recommend that you seek testing and treatment through your primary care provider.

Q: How do I get my results?

A: You will be emailed by the VerifiedMD team to let you know that your results are ready and available in the VerifiedMD portal on our website. 

You do NOT need to set up a patient portal with our lab partner, BioReference.